Virdee
Virtual
Reception
A straight-to-room
guest experience platform
Go beyond contactless check-in and automate everything the hotel front desk does.
We power hotels with guest experience technology
Long hotel check-in lines are a thing of the past
Virdee Virtual Reception straight-to-room technology accompanies guests throughout their stay, from pre-arrival messaging to check-out. Simplify the check-in process and deliver a premium guest experience.
Mobile web, app, and lobby kiosk options engage guests and automate every step of the check-in process.
Make the guest journey a breeze
Automate every step of the hotel check-in process
Whether mobile or kiosk, Virdee automates every step of the check-in process, freeing up valuable staff time and delighting guests by giving them the option to interact with your hotel on their terms.
Checking in is as easy as 1, 2, 3...
1. Authenticate
Identity verification is quick, easy, and secure thanks to our partnership CLEAR.
Signature capture adds an additional layer of security with acknolwedgement of terms & conditions.
2. Pay
Whether the hotel guest uses credit card or digital wallet, payment is a snap.
3. Grab a key
Guests can get a mobile key on their phone or stop by a lobby kiosk for a key card.
Of course, there's a lot more that Virdee Virtual Reception does.
Mobile Wallet Key
The guest experience just got even easier thanks to hotel room keys right in the guest's mobile wallet.
Virdee Virtual Reception features
More than just check-in and check-out
Virdee Virtual Reception goes way beyond the basics of automated hotel check-in and check-out. Virdee technology interacts with the guest before they arrive at the property and accompanies them through check-out.
The guest gets to customize their stay at every step.
A virtual hotel front desk
Virdee integrates with your systems to provide seamless interactions. Proprietary technology integrates more deeply than the competition, enabling true automation.
Making the hotelier's life easier
It's not only about the guests
Virdee Virtual Reception addresses the needs of not only hotel guests but also of the hotel staff. From the CIO and CFO to the operations leader and the front desk staff, everyone benefits.
Lines are a thing of the past
Large hotels like resorts and event hotels often suffer from long check-in lines that can stretch for hours. Guests are upset and revenue declines. By automating the check-in process, even if just 25% of guests bypass the front desk using technology, lines become shorter, guests become happier, and hotel operations improve.
Replacing the front desk completely
Whether a modern hotel brand looking to be tech-forward with a mobile-only solution or an extended stay hotel that wants to eliminate front desk check-ins during night shifts, Virdee Virtual Reception makes it possible. Staffing bottlenecks become a thing of the past, and labor costs are reduced.
Technology becomes a differentiator
No lines? No need to automate check-in, right?
Guess again. Guests are increasingly looking for options to interaction with hotels on their terms and will start voting with their wallets. Ease-of-use and capabilities are at the top of guests' lists when it comes to self-service hotel technology. With customizable features for every property type, Virdee Virtual Reception helps hotel brands set themselves apart.
Features that benefit the staff too
Room Ready Notifications aren't just for mobile and kiosk check-ins. When guests check in at the front desk before their room is ready, staff can enroll them into the workflow and hand them a key. No second trip to the front desk to pick up a key, saving valuable staff time.
Virdee Virtual Reception increases staff efficiency by removing mundane tasks and freeing staff to focus on a more personal guest experience. Virdee brings your front desk staff out from behind the desk, creating guest experience managers that have high-touch, high-value guest interactions.
Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.
Kevin Dailey, Chief Operating Officer - LivAway Suites
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FAQs
Virtual reception software helps hotels and large-scale properties manage their guest check-in process. It allows guests to check in through a self-service kiosk or a mobile app, increasing efficiency and improving the overall guest experience.
Hotel guests provide identification, sign necessary documents, and receive their room keys digitally without face-to-face interactions with staff members.
With an automated check-in process, hotels can significantly reduce labor costs and allocate their staff resources to more value-added tasks.
Virdee helps hotel operators simplify the guest experience and maximize property revenue.
Your property gets a branded mobile app, website integration, and receptionist kiosk. The Virdee reception software helps guests throughout their stay. From pre-arrival communication to the final bill, every step is automated.
Virtual reception software uses secure business integrations to provide guests and hotel property managers a seamless and automated experience.
When a visitor arrives at a hotel's property, instead of the traditional front-desk staff, virtual reception software takes over. People can check in via smartphone, email, or a self-service kiosk. The software guides visitors through a user-friendly interface, offering various services such as identification verification, payment collection, room access, and remote assistance.
The Virdee virtual reception platform verifies the visitors' identities, securely processes credit card payments, authorizes room keys, and informs staff of their arrival.
With a streamlined check-in process, virtual reception software saves businesses valuable time and resources while offering guests a seamless customer experience. It enhances efficiency, improves customer satisfaction, and ensures a smooth visitor experience.
Using virtual reception software offers several benefits for businesses and their guests. Here are a few of the top reasons why hoteliers use virtual reception platforms like Virdee:
- Enhanced Guest Experience: Virtual reception software provides guests with a convenient and automated check-in process, allowing them to check in through their mobile app, mobile web, or a lobby kiosk. This eliminates the need for long lines at the front desk, improving overall guest satisfaction.
- Reducing Labor Costs: By automating the check-in process, virtual reception software saves businesses valuable time and resources that would otherwise be spent on manual reception tasks. Staff can focus on more critical responsibilities, and operational efficiency is improved.
- Improved Revenue Generation: Eliminating long check-in lines leads to higher guest satisfaction. Higher guest satisfaction leads to increased revenue. It only starts with self check-in and mobile keys. During check-in, guests can also pick upsells and upgrades, and studies show that guests are more likely to upsell themselves than when being sold to by hotel staff.
Virtual reception software by Virdee revolutionizes the traditional guest check-in experience. Hotel property owners can enhance guest satisfaction, save time and resources, and improve operational efficiency.
Yes, Virdee integrates with many popular property management software (PMS) solutions in the market, so your guests and front desk staff are all on the same page. It integrates with lock systems, payments, guest services, and more.
By integrating with your existing PMS, Virdee virtual reception software synchronizes guest data, reservations, and room availability. This allows for a smooth and efficient check-in process, as guest information is automatically pulled from the PMS. The software also updates the PMS with real-time data, ensuring accurate and up-to-date information is available.
With a commitment to innovation and integration, Virdee virtual reception software transforms how businesses manage guest interactions. Whether in hotels, resorts, or casinos — virtual reception software offers an easy, efficient, and secure solution for managing visitor check-ins and enhancing the overall guest experience.
Yes, virtual reception software from Virdee ensures guest information is secure. Here are some key features that make virtual reception software secure:
- Data Encryption: Virtual reception software uses encryption protocols to protect sensitive guest information, ensuring that unauthorized individuals cannot intercept or access it.
- Secure Cloud Storage: Guest data is stored securely in the cloud, with robust security measures to safeguard against data breaches or loss.
- Compliance with Regulations: Virtual reception software complies with industry regulations, such as the Payment Card Industry Data Security Standard (PCI DSS), to ensure the privacy and security of guest data.
- User Authentication: The software has user authentication features, such as multi-factor authentication, to ensure that only authorized individuals can access guest information and perform administrative tasks.
- Read more about our information security policy here.
Virdee's virtual reception solution is engineered specifically for the hospitality industry.
Any type of hotel is suited for using virtual check-in software, which allows guests to check in quickly and easily. The flexible solution also provides up-to-date information about amenities and services, helping hotels and resorts deliver a personalized and convenient experience.
Virdee is ideal for:
- Casino resort hotels
- Family resort hotels
- Luxury hotels and resorts
- Extended stay hotels
- Limited-service hotels
- Select-service hotels
Virdee helps with:
- Long check-in lines
- Completely removing the front desk
- Staffing shortages
- Staffing expenses
- Technology as an amenity
Virdee works with you to implement a hotel technology solution that fits your brand. No matter what type of property and what challenge you are facing, Virdee virtual reception software is the perfect solution.
Hotel operators can easily add virtual reception software to their guest experience. We recommend taking a quick assessment to see the potential upside of a virtual guest experience. We'll answer any questions about virtual reception software and share how it increases guest revenue.