Guest Experience > Upgrade/Upsell

Enhance guest experiences while boosting your bottom line

Virdee Virtual Reception puts Upsells and Amenities at your guests’ fingertips. From room upgrade offers at check-in, ordering room service, and purchasing late check-out, if it's offered, it's available in the app. It’s also easier than ever to add new Upsells and Amenities.

Book a demo
FEATURES

Personalized options, enhanced experiences

With Virdee Virtual Reception, guests have the flexibility to easily upgrade their room, select early check-in or late check-out, and explore a variety of amenities—all from their mobile device. This level of convenience and personalization boosts guest satisfaction, making their stay more comfortable and tailored to their needs.

Room upgrades at check-in icon.

Room upgrades at check-in

Virdee Virtual Reception guarantees that upgrades are recommended to every guest, every time–taking pressure off staff and guests. Available room upgrades are shown during both kiosk and mobile check-in.

Packages & other upsells icon.

Packages and other upsells

From spa treatments and experience packages to early check-in and late check-out, if your property offers it, guests see it. Guests see pre-purchased upsells and can purchase additional ones during check-in.

Third-party offers icon.

Third-party offers

When guests stay at limited-service and select-service properties, they don’t expect many amenities. That changes with Virdee, where off-site, third-party offers can be integrated into the app.

BENEFITS

Hassle-free check-ins that benefit guests and staff alike

The right upsells at the right time icon.

The right upsells at the right time

Guests can receive upsell recommendations based on their profiles and history, ensuring the right offer to the right guest. The platform also supports dynamic pricing and pulls available room inventory, experience packages, and more from your PMS.

Guests stay informed like never before icon.

Guests stay informed like never before

Modern resorts have so much to offer, that guests often aren’t aware of all that’s available. That changes with Virdee. Guests can see all that there is to enjoy and easily add it to their stay.

Unlock new guest experiences for your guests icon.

Unlock new experiences for your guests

With Virdee Virtual Reception, your guests gain access to a range of exciting third-party amenities they might not have expected. From convenient services like car washing and laundry to local tours, Virdee makes it easy for your guests to enhance their stay with personalized offerings, all available at their fingertips.

Case Study

Family Waterpark Resort

Virdee technology saves waterpark resorts significant time on guest check-ins and
staffing hours

48%

Check-in conversions

$2M

Upsells over 341k check-ins

98%

Wristband access rate

5 Mins

Saved with each check-in

18

FTEs saved

Read more
Icon of 5 stars.

“Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.”

Kevin Dailey
Chief Operating Officer - LivAway Suites

Connect with guests like never before

See how Virdee can elevate your guest interactions and operational efficiency.

Book a demo Next feature: User Profile Management

Blog

Tips and techniques to maximize revenue

View all