Admin Experience > Communication

Support, even when staff isn’t on-site

Customized pre-arrival messages maximize adoption while an easy-to-use backend makes supporting guests a snap, even when staff isn’t physically present.

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FEATURES

Connect with guests, wherever you’re needed

Virdee Virtual Reception makes it easy to provide seamless support for guests throughout their stay. From customized pre-arrival messages to answering calls from anywhere in the world, it’s easy to stay connected to your guests.

Customized pre-arrival messaging icon.

Customized pre-arrival messaging

Starting at booking, guests can receive emails and texts that engage them early and encourage adoption. Messages are customized to your required timing, branding, and copy. Deep links take guests directly from the welcome email or text to the web portal for a check-in experience that doesn’t require copying a confirmation code or an app download.

Mobile or kiosk icon.

Mobile or kiosk

Guests can connect with your team anytime, anywhere, using our customizable mobile app or self-service kiosks. This direct line of communication allows staff to assist with check-ins, answer questions, and resolve issues in real time. Should an unexpected situation arise, staff can access guest information and manage check-in processes remotely, even printing key cards at kiosks to keep everything running smoothly.

Remote assitance icon.

Remote Assistance

Whether your guests are locked out of their rooms or need extra towels, they can easily reach out to your staff for immediate assistance thanks to Remote Assistance. This innovative solution allows you to create a front-desk-on-demand experience, ensuring guests receive the personalized attention they deserve without requiring constant staff presence at the front desk. All that’s needed is a web browser to answer a call.

Benefits

Better connections, smarter support

Increase conversion and quickly resolve guest requests. With Virdee, guest communications start at booking and continue throughout their stay, maximizing upsells and staffing flexibility.

Increased adoption for higher ROI icon.

Increased adoption for higher ROI

With customized messages reaching guests before their stay, utilization of mobile and kiosk check-in increases, which brings with it all the benefits of staffing flexibility and increased upsells.

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Off-site staffing flexibility

Staff can work from off-site locations, enabling hotels to efficiently scale support across multiple properties. This flexibility ensures that guest needs are met without requiring a physical presence at every location.

Remote guest check-in icon.

Remote guest check-in

Using the dashboard, staff have full access to guest records and can check in guests remotely if needed. This capability ensures a seamless check-in experience, enhancing guest satisfaction while optimizing staffing resources.

Case Study

Deskless Hotel

A budget chain embraces the efficiency and simplified experience of removing the front desk for 100% self-check-in.

100%

Check-in conversions

125 hours

Guest time saved per month

6

FTEs saved (per property)

Read more
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“Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.”

Kevin Dailey
Chief Operating Officer - LivAway Suites

Connect with guests like never before

See how Virdee can elevate your guest interactions and operational efficiency.

Book a demo Next feature: Self-Service Room Access

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