The guest journey

Pre-arrival communications

Once a reservation is made, an email is sent that includes pre-check-in steps, links to the mobile and web apps, information on the kiosk, and much more. These emails encourage hotel guests to complete steps like identity check and payment submission before arrival.

Email content and frequency can be customized to each property's needs.

Identity verification

Secure identity verification is quick and easy with Virdee Identity. Scan your document, take a picture, and you're done! And thanks to our partnership with CLEAR, identity verification is even faster for CLEAR members.

Virdee offers various levels of identity verification to accommodate your needs and budget; from name comparison to industry-leading biometric verification.

Payment

All major cards and mobile wallets are covered. Virdee works with your payment provider to source the required payment terminal.

Signature capture

Signature capture provides an additional layer of security. Hotel guests can view and acknowledge terms and conditions.

Scheduled arrival

Guests can let the hotel know when they are arriving right in the app or on mobile web. This allows staff to better prepare and to know if a guest is arriving after midnight. Additionally, it provides the opportunity to upsell early check-in.

Room choice & upgrades

Don't leave empty hotel rooms just sitting there. Drive additional revenue by giving guests the option to upgrade themselves.

Hotel loyalty program signup

Have a loyalty program or just want to grow your marketing list? Since hotel guest information is already captured, one-click signup lowers friction and improves conversion.

Room ready notification

If a guest's hotel room is not ready, they can still check in and then receive a push notification via text, app, and email once their room is ready. The mobile room key will be immediately ready in the app, and a key card can be picked up at a lobby kiosk... all while avoiding additional lines at the front desk.

Key issuance

A mobile room key is provided right in the app for easy and immediate room access including the ability to share the key with others.

The lobby kiosk provides a physical key card at the end of check-in. Additional room key cards can be printed at any time by scanning the QR code in the app.

Remote Assistance

If a hotel guest needs any help, a simple click on the Remote Assistance button on mobile or at the kiosk immediately connects them with staff. Hotel staff can even complete the check-in process for guests if there are any problems and remotely issue a room key.

During stay

Guests can customize their experience via mobile app or web throughout their stay. Every hotel amenity is at their fingertips, increasing satisfaction and conversion.

Check-out

Check-out is quick and easy. Whether at the lobby kiosk or on mobile, guests can change their final payment method, view what has been charged to the room, and receive a final invoice via email.