The Guest Journey

Pre-arrival communications

Once a reservation is made, an email is sent that includes pre-check-in steps, links to the mobile and web apps, information on the kiosk, and much more. These emails encourage guests to complete steps like identity check and payment submission before arrival.

Email content and frequency can be customized to each property's needs.

Welcome email with check-in information and required steps shown on phone.
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Virdee Identity verifies guest ID securely

Identity verification

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Payment

All major cards and mobile wallets are covered. Virdee works with your payment provider to source the required payment terminal.

Payment: mobile and kiosk payment is easy
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Capture guest signatures and agree to terms and conditions

Signature capture

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Room choice & upgrades

Drive revenue with room choice and upgrades to make use of unused rooms every day
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One-click sign-up for loyalty programs

Loyalty program signup

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Key issuance

Virdee Virtual Reception Kiosk dispensing key in lobby with overlay of phone in hand with mobile key showing.
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Remote Assistance connects guests to hotel staff 24/7 anywhere in the world

Remote Assistance

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During stay

Guest using mobile app to customize stay
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Easy check-out with guest folio available on kiosk and mobile

Check-out

Ready to take the next step? 

The Guest Journey

Pre-arrival communications

Once a reservation is made, an email is sent that includes pre-check-in steps, links to the mobile and web apps, information on the kiosk, and much more. These emails encourage guests to complete steps like identity check and payment submission before arrival.

Email content and frequency can be customized to each property's needs.

Welcome email with check-in information and required steps shown on phone.
Right to left small 2

Identity verification

Virdee Identity verifies guest ID securely
Left to right small 2

Payment

All major cards and mobile wallets are covered. Virdee works with your payment provider to source the required payment terminal.

Payment: mobile and kiosk payment is easy
Right to left small 2

Signature capture

Capture guest signatures and agree to terms and conditions
Left to right small 2

Room choice & upgrades

Drive extra revenue by offering simple upgrade paths via mobile and kiosk
Right to left small 2

Loyalty program signup

One-click sign-up for loyalty programs
Left to right small 2

Key issuance

Virdee Virtual Reception Kiosk dispensing key in lobby with overlay of phone in hand with mobile key showing.
Right to left small 2

Remote Assistance

Virdee Virtual Reception Remote Assistance on Mobile and Kiosk
Left to right small 2

During stay

Guest using mobile app to customize stay
Right to left small 2

Check-out

Easy check-out with guest folio available on kiosk and mobile

Ready to take the next step?