The Guest Journey

Pre-arrival communications

Welcome email with check-in information and required steps shown on phone.

ID check

ID verification on both Kiosk and Mobile with ID and facial scanning


Payment submission with credit card or mobile wallet via kiosk or mobile app/web.

Signature capture

Terms and conditions acknowledgement and signature capture on kiosk and mobile app/web.

Room choice & upgrades

Room selection and upgrades at check-in via kiosk or mobile app/web.

Verify guest details

Verify guest information and fight missing OTA information

Loyalty program signup

Easy signup at the kiosk or mobile to loyalty programs or marketing list

Special requests

Virdee special request to send message to staff

Key issuance

Key cards issued via kiosk or mobile key via the app.

Remote Assistance

Man holding phone in room with Remote Assistance showing

During stay

Guest using mobile app to customize stay


Check out folio with charge details and credit card payment choice