Guest Experience > Communication

Keep guests informed and connected

From pre-arrival messaging to Remote Assistance, guests stay informed and get the support they need even when hotel staff isn’t present.

Book a demo
FEATURES

Support at their fingertips

Virdee Virtual Reception engages guests from before their stay and offers seamless support throughout their stay. From pre-arrival messages to a front-desk-on-demand experience, guests are informed and connected at all times.

Engaging messages starting at booking icon.

Engaging messages starting at booking

Guests receive emails and texts from the point of booking, engaging them early and maximizing the usage of mobile check-in. These messages help educate guests on the benefits of mobile check-in and encourage adoption.

Deep links and no app icon.

Deep links and no app

Check-in emails and text messages leverage deep links, taking guests directly to their booking and mobile web check-in. There’s no need to copy a booking code or download an app.

Remote Assistance icon.

Remote Assistance

Guests can receive support 24/7 by connecting with hotel staff using mobile or kiosk. Whether a guest is locked out of their room or needs extra towels, getting the help they need is quick and easy. This innovative solution creates personalized attention even when the front desk is not physically staffed.

Benefits

Smarter guest connections

Better connected guests are happier guests. From informative emails and texts to Remote Assistance that is there 24/7, every feature is designed to delight guests at every step.

Higher engagement higher satisfaction icon.

Higher engagement means higher satisfaction

The more guests are engaged with your property from the start, the higher their satisfaction. Providing frictionless check-in options with the right amount of education means guests begin enjoying their stay sooner.

Front-desk-on-demand icon.

Front-desk-on-demand

Guests don’t have to head to the lobby for support anymore. Remote Assistance turns any phone into a front desk, connecting guests to hotel staff, providing information and resolutions faster than ever before.

No more lockouts icon.

No more lockouts

Whether your hotel is fully deskless or augmenting the front desk with self-service check-in, lockouts become a thing of the past. Guests simply head to a kiosk, connect with a staff member, and get a replacement key in seconds.

Case Study

Las Vegas Casino Resort

Virdee technology transformed the guest experience at a major Las Vegas casino resort.

4,200

Staff hours saved

1,200

Contactless key pick-ups per month

2,600

Guest hours saved

Read more
Icon of 5 stars.

“Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.”

Kevin Dailey
Chief Operating Officer - LivAway Suites

Connect with guests like never before

See how Virdee can elevate your guest interactions and operational efficiency.

Book a demo Next feature: Self-Service Room Access

Blog

Tips and techniques to maximize revenue

View all