Guest Experience > User Profile Management

Better stays begin here

From secure identity verification to personalized preferences, we create profiles that ensure faster, smoother future stays. Guests are kept safe while they can also fully bypass the front desk.

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Virdee Identity

Virdee Identity sits at the core of each guest’s profile, ensuring security and peace-of-mind while enabling bypassing the wrong desk entirely and opening the door to a customized guest profile.

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Unique guest profile

When a guest checks in for the first time, a unique user profile is created in the Virdee system. Their information, including phone number, signature, and identity, is securely stored allowing for easier future check-in.

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Secure identity verification

Safeguarding guest information is paramount. Identity information is never stored on Virdee servers, instead it’s secured by third-party identity verification partners like CLEAR. Guests can rest assured that their information is safe while enjoying a faster check-in experience.

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Guest preferences and history

To create a more customized stay, guest preferences are stored, creating a complete user profile over time. Whether they prefer a corner room or always purchase late check-out, this info can be used to further customize their stay.

Benefits

A more customized, safer stay

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Faster check-ins

Virdee Identity is not only more secure than manual checks but also faster. Integrated as a simple step in the check-in process, all it takes is a snap of an ID and a selfie.

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Even faster future check-ins

Each guest’s personal information is securely stored and quickly matched during future check-ins, removing the need to complete all identity verification steps each time.

A more customized stay icon.

A more customized stay

With guest preferences and history saved, each guest can have a more personalized stay. This attention to detail results in higher guest satisfaction and retention.

Case Study

Deskless Hotel

A budget chain embraces the efficiency and simplified experience of removing the front desk for 100% self-check-in.

100%

Check-in conversions

125 hours

Guest time saved per month

6

FTEs saved (per property)

Read more
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“Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.”

Kevin Dailey
Chief Operating Officer - LivAway Suites

Connect with guests like never before

See how Virdee can elevate your guest interactions and operational efficiency.

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