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Solutions by Use Case
Eliminate long lines
Long check-in lines have a negative impact on guest satisfaction, and they keep guests from enjoying your property’s features and amenities. Large casino resorts and destination resorts face especially long lines when large groups of guests arrive. Even conference hotels face these problems as thousands of conference attendees descend on a city. Virdee has solutions to help reduce wait time for hotels.
A SMOOTHER GUEST JOURNEY
Transforming check-in with smarter tech
Streamlined processes for seamless stays
Pre-arrival communications
The best technology in the world means nothing without strong usage. With Virdee, pre-arrival communications can be triggered at desired intervals and call out hotel amenities while also highlighting the benefit of using the self-service check-in options. Incentives like free early check-in or an appetizer at the hotel restaurant can easily be included to entice guests.
Check-in before arriving at the hotel
By providing guests the ability to check in before arriving at the property, long lines can be eliminated before they begin. Virdee mobile web provides guests the ability to check in without downloading an app. Guests can verify their identity, sign terms and conditions, provide payment information, and even purchase upsells and book packages.
Once guests arrive
When guests arrive at the hotel, since they are already checked in, they can either pick up a key at a lobby kiosk or download a digital room key to their Apple Wallet, Google Wallet, or hotel app. This allows them to bypass the front desk completely and spend more time enjoying their stay.
What happens if a guest arrives early?
During the check-in process, guests have the ability to pick an arrival time and, if needed, they can then be presented with the option to pay for early check-in. If a guest arrives before their room is ready, they are enrolled in the Room Ready Notifications flow, which notifies them once their room is ready. Guests can even receive a key card at the lobby kiosk and are then notified via text and email of their room number once the room is ready, removing a second trip to the kiosk.
Add value with lobby ambassadors
Large resorts and hotels place value on personal interactions with guests. Lobby ambassadors can provide a more personal touch than the front desk staff by greeting guests as they enter the hotel. They can guide first-time guests through the digital check-in process or key pickup and greet those seasoned veterans at the same time. A handheld tablet with the Virdee dashboard lets lobby ambassadors provide immediate help.
Case Study
Hotel & Casino
Las Vegas
Vegas hotel embraces Virdee's cutting-edge technology, ushering in a new era of innovation and guest experience
45%
Check-in conversion
30,000
Guest notifications sent per month
650
Guest time saved per month
6
FTEs saved
“Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.”
Kevin Dailey
Chief Operating Officer - LivAway Suites
Connect with guests like never before
See how Virdee can elevate your guest interactions and operational efficiency.
