Virdee Virtual Reception
The complete digital guest experience
of travelers want to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food and more. - Hotel Business
From pre-arrival communications and check-in to amenities access and check-out, everything is just a tap away. With Mobile App, Mobile Web, and Kiosk options, guests can choose how they interact with your property.
Already have an app? All Virdee features can be integrated right into your existing app.
Ready to learn more? Let's go!
Virtual Reception Features
Virdee Virtual Reception goes way beyond a check-in and check-out app. Our technology starts before the guest arrives and accompanies them on their journey through check-out, letting the guest customize their stay at each step.
Experience the guest journey.
Mobile check-in in real time
Virtual Reception app and mobile web
According to Forbes, 91% of users hate being forced to install apps to do business.
That is why Virdee offers both mobile app and mobile web solutions. Guests can access property amenities and customize their stay regardless of whether they are using the app or web.
Guests have the flexibility to interact with your property on their terms.
Mobile keys and wallet keys
Your phone is your key. Guests can head straight to their room without stopping by the front desk. There's even key sharing, and backup keys are available from a Kiosk.
Virdee is working with Apple, Google, and lock brands to provide guests with mobile keys directly in their Apple or Google wallet. Once this technology is broadly available to the market, we will be able to offer it to our clients, making check-in even more seamless.
Kiosk: enhance the experience
Serve 100% of guests by adding a kiosk. Some guests prefer physical key cards to mobile keys or didn't check in via mobile options before arriving. Kiosks also help alleviate long lines at the front desk.
Enjoy even more automation with a kiosk. Guests can fully check in, contact property staff via Remote Assistance, and even get a replacement key in the case of a lockout.
Learn more about the Virtual Reception Kiosk.
Something for every type of hotel
Every property type
Select Service
- Easy check-in and check-out via app, web, or kiosk
- Give guests a self-service option and increase revenue via off-site F&B ordering
Full Service
- All amenities are shown directly in the app for easy upsells and upgrades
- Technology becomes an additional service for your guests
Luxury
- Staff has the time to meet and greet guests face-to-face, help with check-in
- Improve guest engagement through personalized touchpoints
Every staffing model
Fully staffless
- A hyper-modern, fully digital hotel where guests are 100% self service
- Guests customize every aspect of their stay, from check-in to ordering amenities and check-out
Bridge the worker gap
- Alleviate shortages due to tight budgets or difficulties finding the right staff or remote receptionists
- Take the pressure off existing staff and increase guest satisfaction, e.g. through shorter wait times
Staff augmentation
- Add value by freeing up staff time for more personal guest interactions
- Increase staff efficiency by removing mundane data-entry tasks
Backend dashboard
The best guest experience platform means nothing if it's not easy to manage. That is where the Virdee Dashboard comes in.
Everything is accessible in one place, and all that's needed is a browser. Staff can access metrics, analyze guest data, answer Remote Assistance calls and much more from one central location.
Labor automation
52% of hotel professionals reported that guests increasingly prefer digital service encounters over encounters with staff, and that number continues to grow.
Giving guests the option to interact with a property the way that they want to increases satisfaction and loyalty.
Especially during busy times, where lines at front desks can get long and frustrating for guests, automation removes those roadblocks and ensures a satisfying guest experience. Make stays more enjoyable and relaxing by providing guests options in how they interact with your property and removing staffing bottlenecks.
Guests can access all property amenities directly in the app, meaning no more calls to the front desk when requesting late check-out or more towels. It even results in increased revenue.
Virdee Software Platform
Already have an app? All Virdee features can be integrated right into your existing app via SDK, providing guests with access to new features while maintaining a familiar look and feel.
Learn more about the Virdee Software Platform.
Deployment consulting
Want to know how Virdee has been deployed at various types of properties? Check out these use cases.
The Virdee team is here to help make your investment the best is can possibly be. Our teams work with you to ensure a successful deployment and are there to support you once live as well. The Virdee deployment guide provides tips on how to optimize your virtual reception for the best guest experience.
Ready to see how Virdee can help you?
