Blog
The Importance of Integrations in a SaaS world
The days of vertical integration are in the past. Companies today, especially SaaS (Software as a Service) companies, specialize in areas where they have unique expertise. In order to expand their offerings, they partner with experts in other areas or license technology. Apple doesn’t build its own OLED panels and instead sources them mainly from…
Read MoreHow hotel technology can help multifamily buildings and vacation rentals
When you hear terms like “contactless check in” or “digital key,” you tend to think about hotels and not about apartment complexes or Airbnb’s. Self-service guest technology isn’t just limited to the hospitality sector, though. It can serve multifamily dwellings and vacation rentals just the same. Those industries are facing challenges similar to those of…
Read MoreChatGPT and the Future of Marketing
Unless you’ve been living under a rock the last few weeks, you’ve heard of ChatGPT. It’s everywhere. Even before ChatGPT, AI-driven content creation has been a big topic with promises of driving SEO results. While AI has its uses, from a marketing standpoint, my concern is how AI-powered content may result in what is for…
Read MoreLocation. Location. Location. How where you position check-in kiosks impacts their use
You just added a mobile check-in solution for your hotel. You have slick-looking and easy-to-use kiosks in your lobby. Your job is done, right? Everything will be smooth sailing from here on out. Hold up. How you set up a kiosk in your lobby is going to be key to its success. The best technology…
Read More5 hotel tech trends to watch in 2023
Stay ahead of the hotel tech curve with our 2023 trends forecast and predictions. Here’s what guests will come to expect over the next 12 months.
Read MoreI’ve made the leap to digital check-in – what’s next?
Today’s hotel guests want fast, frictionless guest experiences. Gone are the days of waiting in line, relying on physical keycards, and visiting reception every time you need something. Research shows that 52% of guests increasingly prefer digital service encounters over face-to-face interactions with staff – this number is only predicted to increase. Digitization is happening…
Read MoreBridging the Gap Between Humans and Technology to improve services
Technology in customer service has endless potential. Take fast food chain giant McDonald’s as an example. They revolutionized front-of-house service delivery, with market experts estimating a whopping $2.7 billion in sales. Although a QSR (quick service restaurant) is different to much of the hospitality industry, a self-service lobby reception for hotels, inns, office buildings, and…
Read MoreThree Trends in Self-Service That Are Redefining Hotel Operations
The need to provide self-service options in the age of COVID, while doing more with less in an ultra-tight labor market, has brought automation and guest-facing tech like hotel kiosks to the forefront. The very nature of the hotel experience is therefore changing, too, with self-serve becoming a focus for routine transactions, while hotel staff…
Read MoreMoving to Self-Service Across All Touchpoints in Travel
Travel and hospitality are labor-intensive industries today that require manual effort at every step of the end-to-end experience. In some cases, human interventions will always be necessary along the way. However, self-service opportunities across all travel touchpoints are available to transform manual processes into intuitive digital guest experiences. Why Travelers Love Self-Service Options Self-service options…
Read MoreHow Hotel Apps Can Create Friction in the Guest Journey
One study finds that customers strongly dislike being forced to download apps to complete a transaction. Proceed accordingly. Most mobile users don’t want to be forced to download and install an app in order to complete a transaction, according to recent survey findings – and even when customers do it, they often dislike the process,…
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