Virtual Reception Hotel Kiosk
Address 100% of guests
Not every guest or property is ready for a fully mobile solution, which is where the Virdee Virtual Reception Kiosk comes in. It complements Mobile by enabling properties to address 100% of guests while adding an elegant presence to the lobby.
How does a hotel kiosk work?
Guests start the check-in process via one of the following ways:
Mobile and Kiosk work seamlessly together, and the check-in process can even be started on Mobile and finished on the Kiosk.
13" high-resolution screen
QR code and ID scannerQR code and ID scanner
Payment terminalPayment terminal
Card dispenserCard dispenser
Document trayDocument tray
Virtual Reception Kiosk features
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Payment
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Signature
4This is Tootlip
Special requests
5This is Tootlip
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Amenity packages
7This is Tootlip
Loyalty program signup
8This is Tootlip
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Virtual Reception Kiosk features
The Kiosk guest experience
Why a hotel Kiosk?
Redefine the check-in experience
Your staff is busy enough. Why not free up their time by removing the data-entry portion of the check-in process and enable them to do what they do best: wow your guests with a personal touch.
Bring your staff out from behind the desk and empower them to interact face-to-face with guests, welcoming them to your property and helping them with check-in when needed. Transform your staff into guest relationship managers.
Fully replace the front desk
Some properties are looking to completely replace the front desk, and Virdee has you covered. By combining Kiosk and Mobile solutions, you can create a fully staffless hospitality experience.
The Kiosk not only adds an elegant touch to the lobby but also addresses guests' needs with staff-on-demand thanks to Remote Assistance and solves problems like lockouts all with zero touch.
Kiosk mounting options
Floor-standing
The floor-standing kiosk has a solid steel base, making it extremely stable on its own. It can also be anchored to the floor for additional security.
It also has available features like a document cubby or a key drop slot for returning keys.
120lbs total weight for stability
Document holder or key dropDocument holder or key drop
120lbs total weight for stability
Table-mounted
The table-mounted model is great for placing on existing front desk space or in an alcove. It provides flexibility and can be mounted to nearly any type of surface.
Low maintenance
With only three electronic parts: tablet, key encoder, and payment terminal, the Kiosk is extremely reliable and minimalist, perfect for any lobby.
Refilling the kiosk is a snap. It features a 200-card capacity with a lockable panel, can be refilled in seconds, and includes a low-key notification.
External and moving parts are kept to a minimum to ensure longevity and minimal downtime. Virdee even has proactive support that has alerted clients to things like internet outages before they were even aware.
Easy access
200 card capacity200 card capacity
Locking panelLocking Panel
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Two reasons have driven the increased need for hotel check-in kiosks and apps.
- Hotels are continuing to experience staffing shortages and are having a hard time staffing the front desk. This is leading to frustrated guests, lower satisfaction scores, and lower revenue.
- Guests' demand for self-directed hotel interactions has been increasing steadily and was significantly accelerated by the pandemic. They expect the ability to decide for themselves how they interact with a hotel.
In addition to mobile web and app options, kiosks provide redundancy and an in-lobby presence. They solve for problems like lockouts without requiring staff to be on-site.
Self check-in kiosks allow guests to check-in on their own, without requiring the usual help of front desk staff.
Self check-in kiosks provide three unique benefits:
- Higher guest satisfaction thanks to eliminating long waits at check-in and giving guests the ability to self-direct the check-in process
- Staffing flexibility with the ability to move staff from basic check-in to higher-touch positions
- Increased revenue thanks to increased conversion from upsell offers during check-in
While each kiosk brand is slightly different, the main process will be similar including:
- Authenticating via a booking code, email address, phone number, etc.
- Verifying the guest's identity
- Submitting payment information
- Acknowledging property terms and conditions (including signature)
- Verifying the guest's information
- Selecting optional packages and upgrades
- Selecting a room
- Receiving a room key
Beyond the technical portion of integrating with a property's systems, the actual details of deploying a kiosk are important.
- Positioning of the kiosk in a well-lit and public area is critical to getting the attention of guests
- Including how-to guides and promoting the kiosk in welcome emails is key
- Signage directing guests to the kiosks once in the lobby also help
Overall, the name of the game is redundancy in messaging to motivate guests to try the kiosk. Once they do, they're hooked. Check out the Virdee virtual reception deployment guide.
